How Listening to Your Clients Wants and Needs Can Help You Land More Sales

Business owners often do more talking than listening. When it comes to making sales, often it’s best to do more listening than talking. Instead of overthinking and brainstorming what your prospects might want, why not just ask them? You’d probably be surprised at how easy it can be to sell them what they’re already telling you they most want/need.

For example, if you’re selling a variety of online marketing or web services, instead of trying to force them to buy a particular SEO package to help rank their site, why not ask them what they think their biggest issues are right now with their business? You might find that they really don’t care much about their ranking but might instead be focused on their social media, e-mail list management, or some other service that you could easily do for them.

Once someone tells you what their issues are, ask them what they think that would do for their business if those issues were solved, and then ask them how much more they think they could make with all of those things being fixed and running smoothly. This lets THEM tell YOU the value those services mean to them rather than you trying to convince them of the value that you can bring to the table. The more you talk about yourself or your services instead of just listening to what their needs are, the less likely you are to typically land those sales.

And, as an added bonus, this method works well both for prospects who’ve never bought from you, as well as for existing customers that you could sell other things to.  For instance, you might find that all of your clients of one service are practically begging to buy a different service if only you offered it! And this might be incredibly easy for you to either offer or outsource.

One of our clients once was able to nearly double his net income just by finally asking what his current clients also wanted … and then simply offering them that after years of not selling them anything else! It’s amazing how much money is often left on the table by most businesses out there (even we’re guilty of that from time to time). You also might be surprised at what your customers say that they want, as it might be completely different than what you think they’d want.

So ask your prospects and clients what their needs are and what would help them the most and then provide them with a product/service that fulfills that need. Do more listening than talking to land the most sales.

For more help mapping out your upsells and sales funnels, so you can look at how you can increase your business, check out this software that helps you build out your sales funnel. BizFire's Free Funnel Maker & Analyzer.

How Outsourcing An Offer That You Sell Can Make More Money For Your Business

There’s only so much time in the day, and although it can be a great idea to add extra services that you sell and fulfill yourself, it’s not always practical. This is why it can be a great idea to look for other services or offers that you can sell yourself but easily outsource to others to do with little to no work on your part.

For instance, you might be a web designer that often gets requests to create and add videos to your clients’ sites, but it might either be very time consuming or nearly impossible for you to create nice looking videos to sell as a service even if you could get hundreds to thousands of dollars per sale for them.

Instead of just passing on that easy money, why not look for others online who already offer those services, reach out to them, markup their prices (or make them more “done for you” to increase the value and prices you can charge) and get permission to use their testimonials, social proof, examples, sales pages, etc. as your own (or that you can modify) to sell to your own clients. This can be a great way of making extra money at huge margins.

For instance, there’s often places online like Fiverr.com, Craigslist.com, Freelancer.com, etc., that have tons of workers for almost anything you can think of. In some cases, you can find workers who can make nice looking videos for $25 to $50 (less in some cases) and you could turn around and sell that service for hundreds to even thousands of dollars.

We’ve done that with a variety of services ranging from social media management to video creation, and it’s easy money without any work or extra hassles on our part. And it’s a win-win, because our prospects really wanted those offers and would’ve likely bought something similar at some point, so why not have them buy from us?

Adding a couple of these services of your own can be super easy, add almost no work to your plate, but make you a fortune almost completely hands free!

So be on the lookout for other services or offers that you can sell that you’re able to outsource to others for pennies on the dollar. This can add some easy money to your sales funnels without adding extra work for you to do.

For more great marketing and sales tips to increase your business, check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!.

How to Increase Your Profits by Offering A Range of Different Upsells

Looking for a way to capitalize on the value each customer is worth to you? An easy way to do this is by offering different upsells. Upselling is offering a complimentary or upgraded version of a product/service that a customer is currently purchasing. One of the most well known upsells can be heard when you head into your local fast food joint: “Would you like fries with that?” Even not so great upsells can add a quick 33% or more to your revenue stream.  Some really good upsells or funnels can even double your initial sales or more! An upsell is a great way to increase the total value of a sale.

For example, if you run a dance school, and each class is $15, you could provide a number of upsells. You could offer 3 different upsells, of varying amounts:
Upsell 1 - 4 week course for $50
Upsell 2 - Gold Membership where for $120 a month you can attend as many classes as you like.
Upsell 3 - Pro dance package for $200 a month, which allows you to attend unlimited classes and receive 2 private classes a month.

A good upsell path, often referred to as a funnel, can make or break a business. One model that we’ve used over the years is to offer a crazy deal on the front-end (a low priced, deeply discounted offer or a free plus shipping and handling offer) while having several upsells ranging from continuity offers to high end offers. The money is made in the upsells – not on the front-end – in this case. We’ve started multiple seven figure businesses this way over the years, and the model is easily repeatable in almost any niche, but it wouldn’t be possible without a great upsell path.

But it’s important to note that you don’t have to build a business around an upsell path like we did (although that certainly can work). Just adding one or two upsells to your existing offer can greatly increase your earnings with minimal effort.

For instance, we helped another business owner once with a new offer that he was about to launch. We encouraged him to add at least one upsell to it, but since he was behind on his launch schedule, he was very hesitant and didn’t feel he had enough time to do so. So we said to just create a simple offer based on something he already sells, shoot a quick video on his iPhone, and throw it up on a page to see what happened.

The quality of his video sucked, he looked like he was on zero sleep (or high…), yet when he launched his new offer, the upsell made quite a few sales! In fact, the upsell actually MADE MORE MONEY than the front-end offer itself. It was responsible for about two-thirds of the total money made. That means that if he didn’t follow our advice, his launch would’ve been a third the size that it was (costing him tens of thousands of dollars just in those few days).

Upsells don’t have to be perfect, but you need to have them!

So consider offering a range of differently priced upsells to your customers to increase the total of each sale. Your upsell could be a complimentary or additional option on the offer your customer is already purchasing. Remember, include at least one upsell!

For more great upsell ideas and strategies to grow your business through improving your sales funnel, check out his awesome tool: BizFire's Free Funnel Maker & Analyzer

How to Create Repeat Customers Using Future-Use Coupons

How can you encourage customers to make their second, third, and fourth purchase with you? How can you entice them to keep coming back and buying from you, changing them from a once off customer to a regular? Future-use coupons are one great strategy to employ to incentivize customers to make that next buy.

So how do future-use coupons work? When customers make a purchase, you give them a coupon for a dollar value or percentage off their next purchase. This is called a “future-use” coupon. It encourages your customers to come back and purchase from you again, and keeps you in their mind. You can even make receiving the coupon dependent on spending a certain amount, to encourage customers to spend more per sale.

For example, if you have tennis shop, you could have an offer where if they spend over $100 today they get $25 off their next purchase of $100 or more. Not only does this give an incentive for your customers to spend $100 now, it also gets you an additional $100 sale next time they come in wanting to use their coupon.

So encourage customers to come back to you with “future-use” coupons, where, if they spend a certain amount with you today, they get a percentage or dollar discount next time they make a purchase with you.

Want more great tips on customer retention and turning your clients into repeat purchasers? Check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!

How To Find Domain Owners From Around The Globe

How many of us wish we could find out the domain owner of a website, but we end up finding the host instead of the original owner? Sometimes we find nothing at all. A popular domain can be a precious treasure, but before you begin your hunt, you'll need a clear purpose in mind. Work out the what and the why that surround your need for this domain, and then ask these two important questions:

1. Why do I need to find the domain owner?
2. What will I gain afterwards?

Before diving into the details of finding the domain owner of a website, lets found out the importance of the owners themselves.

Why Find Out Who Owns A Domain Name?

There are numerous advantages to finding the domain owner. Some of them may include the following things to consider:

1. Hundreds of domains are sold on a daily basis. If you're interested in buying an existing domain, finding the contact details of that domain owner is the first obvious step. Doing so will help you to get in touch to discuss the details and probability of a sale. You will be able to inquire about the domain sale in details directly from the source, the owner.

2. If you need a specific domain name for your site, but it is already used by someone else, you can contact the domain owner directly and make an offer for your domain purchase.

3. Domain age can also be calculated online. So before buying a domain, you can check the renewal period, and make a smart bid to the owner as you negotiate for a successful purchase.

4. Checking the owner of other domains can aid you with your own websites as well. When you look up the details of a domain like its age, links, and owner information, you can get a ton of information about these websites and compare them with your own. This presents the opportunity for great competitive analysis.

5. You want to sell your services or product to the domain owner.

If you need to, you can also ensure that your personal details are showing correctly on domain owner checkers online.

Finding The Domain Owners

Now coming to the primary purpose, there are numerous resources which can be helpful in finding domain name owners. Some of them are:

Whois.net

Whois.net is an excellent tool for finding domain owners. All you have to do is type the domain name in the search bar, and the owner details will be displayed to you. It is an excellent tool because even if you do not know the domain name, you can search the keywords. Once the domain is searched successfully, an extensive list of information is shown about the domain itself. This information includes the registrar of the domain, their email and contact details, domain status, date of creation, last date when the domain was updated, and the period of domain registration expiration.

All of this information is important. It will give you an idea of whether you should buy the domain on the basis of the creation and expiration date. For example, you might want to buy a domain that was created 20 years ago. If it's going to expire the next year, there are minimal chances at best that the owner will sell it to you. Not only that, but you will need a considerable amount of money to buy such an old domain.

Whois.net provides sufficient information about the domain and its owner, but some other resources can give out more comprehensive information about domains you're interested in.

DomainTools

DomainTools is another great resource. The website has many of its own unique and special features along with those provided by WhoIs. Every detail about the domain given by Whois.net is shown by the DomainTools as well. You can also see other information about the site structure itself like response code, the type of the server it uses, the number of pictures on the website, links and their types, and even its SEO score are all displayed.

This information is essential when you're setting up a similar site to your competitor's. You can check the details of your competitive websites online easily and plan your marketing strategies according to the information readily available to you. You can also analyze your own website quickly and easily and make any required changes for improvement.

What To Do After Finding The Domain Owner?

The answer to this question is subjective to your own requirements. What was your purpose of seeking out the domain owner in the first place?

If you want to buy the domain, you can contact the domain owner via formal email and ask him or her to sell their domain by making an appropriate bid. Another option you can use it hire a domain name broker to manage the negotiations and transfer process. Sedo and HostGator Domain Tool, are two of the many popular domain brokers.

If you want to sell your product or service to that domain owner (a lead) you can contact the owner directly with a detailed offer.

If you need more detailed information fast on domains and websites you might also want to consider Domain Lead Pro. This is one of many programs that can automate, simplify, and significantly hasten the process.

Make It Easy For Customers To Buy: How Offering Free Trials/Demonstrations Can Boost Your Sales

Sometimes it’s hard to see the benefit of something we haven’t seen in action or tried first. Offering a free trial period, or a demonstration of your product, can be a great way to alleviate a potential customer’s fears and make them confident the product will work for them. Also, once someone has tried something free they often feel obliged to reciprocate by purchasing from you - it’s the principle of reciprocity in action.

For example, if you have a software product, offer a free 30 day trial, so customers can see how it works, use it and see the results they get from it. You’ll get customers who may have sat on the fence or not purchased previously all of a sudden be ready to buy because they can get a chance to experience how great the product can actually be for them.

There’s one tip we’ve learned over the years that can greatly increase your retention rate here (or essentially how many stay on past the trial period), and that’s to offer a free trial, but require them to enter their credit card or payment details. Instead of charging them, which can decrease the conversion rates even more, just authorize their credit cards for $1 or so (this is typically where their card temporarily sees a charge for like $1 that never officially goes through – similar to what many gas stations do when you pay at the pump). If you use Paypal, you don’t even have to worry as much about this and can just do a straight trial for X days that automatically charges once the trial ends (Paypal is typically very good at getting money from customers, whereas for credit cards you often have to authorize them to make sure that they’re legit to start with).

You can also use trials as “special offers” whenever you want to run a sale. For instance, if you regularly sell a software tool for $997 / year, you can have a special offer where you do a free trial for 14 or 30 days. This can get a ton of people who’ve been on the fence to jump on this offer, as they know that the only other way for them to try out the software would be to pay $997 upfront.

So make it easy for customers to see the value in your product and purchase from you by offering a free trial or demonstration of your product. You’ll get a chance to make them feel comfortable with your product and see how great it is for them, before having to lay down their hard-earned cash. This in turn leads to more sales, especially from people who may have been skeptical about your product without the chance to try it first.

For more tips on sales and converting leads, check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!.

How to Improve Your Marketing and Create Hot New Products That Your Customers Already Want

How can you improve your marketing and create new products - products that your customers already want? Simple. Ask for feedback from your customers and see what the common themes are. What do your customers like most about your product? How can you focus on that more in your marketing? What do they believe that your product/service currently lacks? Think about how you can use their feedback to create a new/improved service and offer that to your customers.

For example, perhaps you have a business that creates websites and the common feedback that your customers give is that they wish you also helped rank their site on search engines. You could create an additional service, where for a monthly fee you help rank their website. If you don’t know how to do this yourself, you could always outsource this part, but white label it as your own service - you still make a profit on the service, but don’t need to do any of the work. You can offer this to your current customers, saying that due to their feedback and the demand, you’ve created this service to help them with what they want most.

Ask for feedback from your customers, specifically on what they like most and what they dislike most/wish you offered. Use the feedback, on what they like most, and highlight it in your marketing. With what they like least/wish you did, create an additional or improved service/product and offer it to your customers.

For more great marketing ideas to improve your business check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!